Contact information
Last Updated: June 2026
Thank you for visiting PuffyJoy. We are committed to providing exceptional customer service and ensuring that every shopping experience is smooth, enjoyable, and worry-free.
If you have any questions about our products, orders, shipping, returns, or anything else, our customer support team is always ready to assist you.
Customer Support
Our dedicated support specialists are available to help with:
- Product information
- Order status updates
- Shipping inquiries
- Return and refund requests
- Exchange assistance
- Payment questions
- Website support
- General inquiries
We strive to respond to all customer emails within 24 business hours.
Contact Details
Store Name: PuffyJoy
Business Address: 17 Rue St Viateur Québec City, QC G2B 1M4 Canada
Phone Number: (403) 234-2857
Customer Support Email: support@PuffyJoy.space
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (EST)
Saturday
10:00 AM – 4:00 PM (EST)
Sunday & Public Holidays
Closed
Before Contacting Us
To help us assist you as quickly as possible, please include:
- Your full name
- Order number (if applicable)
- Email used for the purchase
- A detailed description of your inquiry
- Photos or videos (if reporting a damaged or defective product)
Providing complete information allows us to resolve your request more efficiently.
Order Support
For questions regarding your purchase, including order tracking, delivery status, returns, or exchanges, please contact our support team via email.
We are committed to keeping you informed throughout every step of your shopping experience.
Feedback
Your feedback helps us improve.
Whether you have suggestions, compliments, or concerns, we welcome hearing from you and continuously use customer feedback to improve our products and services.
Thank You
Thank you for choosing PuffyJoy.
We sincerely appreciate your trust and look forward to serving you with quality products, reliable service, and outstanding customer support.