Shipping policy
Last Updated: June 2026
Thank you for shopping with PuffyJoy. We are committed to delivering your order safely, efficiently, and at no additional shipping cost. Please review our shipping policy below for important information regarding order processing, delivery, and shipping timelines.
1. Shipping Coverage
PuffyJoy proudly offers Free Worldwide Shipping on all eligible orders.
We currently ship to customers across most countries and regions worldwide.
If shipping is unavailable to your location, you will be notified before completing your purchase.
2. Order Processing
Orders are processed Monday through Friday, excluding weekends and public holidays.
Typical processing time is 1–3 business days after payment confirmation.
During peak shopping periods, holidays, or promotional events, processing times may be slightly longer.
3. Estimated Delivery Time
After your order has been processed and shipped, the estimated delivery time is:
7–10 Business Days
Please note that delivery estimates are not guaranteed and may vary depending on:
- Destination country
- Customs clearance
- Local postal services
- Severe weather
- Public holidays
- Carrier delays
4. Shipping Cost
Free Shipping Worldwide
There are no additional shipping charges for standard delivery.
Any customs duties, import taxes, VAT, or local government fees imposed by your country remain the responsibility of the customer.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking updates may require 24–72 hours before appearing in the carrier's system.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete shipping address is provided, shipment delays may occur.
PuffyJoy is not responsible for orders delivered to incorrectly entered addresses.
If you notice an error, please contact us immediately before your order ships.
7. Lost or Delayed Packages
While most orders arrive within the estimated delivery window, unexpected delays may occasionally occur.
If your package has not arrived within the expected timeframe, please contact our customer support team.
We will work directly with the shipping carrier to investigate the shipment and provide an appropriate solution whenever possible.
8. Damaged Deliveries
If your package arrives damaged, please contact us within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged item
- Photos of the shipping package
- A brief explanation of the issue
We will review your claim promptly and arrange a replacement or refund when appropriate.
9. Customs & Import Duties
International shipments may be subject to customs inspections or import charges depending on your country's regulations.
These charges are determined by local customs authorities and are not controlled by PuffyJoy.
Customers are responsible for any applicable customs duties or taxes.
10. Shipping Restrictions
Some products may not be available for shipment to certain countries due to local regulations or carrier limitations.
If this occurs, we will notify you promptly and issue a refund if necessary.
11. Contact Us
If you have any questions regarding shipping, please contact us:
PuffyJoy
Address: 17 Rue St Viateur Québec City, QC G2B 1M4 Canada
Phone: (403) 234-2857
Email: support@PuffyJoy.space