Terms of service

Last Updated: June 2026

Welcome to PuffyJoy. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By visiting our website or placing an order, you agree to comply with these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. General Conditions

By using this website, you confirm that you are at least the age of majority in your country or region, or that you have permission from a parent or legal guardian to use our services.

We reserve the right to refuse service to anyone for any reason at any time.

2. Product Information

We strive to ensure that all product descriptions, specifications, images, and pricing are accurate.

However, we cannot guarantee that every product description or image will be completely error-free. Minor variations in color, packaging, or appearance may occur due to photography, display settings, or manufacturer updates.

We reserve the right to modify product information without prior notice.

3. Pricing

All prices displayed on our website are shown in the selected currency.

Prices may change at any time without prior notice.

Applicable taxes or import duties may be charged by your local customs authority and are the responsibility of the customer.

4. Orders

After placing an order, you will receive an order confirmation email.

We reserve the right to:

Refuse or cancel any order.
Limit purchase quantities.
Cancel orders suspected of fraud or unauthorized activity.
Request additional verification before processing an order.

If your order is cancelled after payment has been received, a full refund will be issued.

5. Payment

We accept secure payment methods available during checkout.

All payment information is processed through trusted third-party payment providers. Elyra does not store your complete payment details.

6. Shipping

We proudly offer free worldwide shipping.

Estimated delivery time is 7–10 business days after dispatch.

Delivery times are estimates only and may vary due to customs inspections, weather conditions, holidays, or carrier delays.

7. Returns & Refunds

Our 30-Day Return & Refund Policy forms part of these Terms.

Customers may request a return within 30 days after delivery, subject to the conditions outlined in our Return & Refund Policy.

8. Intellectual Property

All content on this website, including but not limited to:

Logos
Images
Product descriptions
Graphics
Website design
Text
Icons

is the property of Elyra or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

Use the website for unlawful purposes.
Attempt to interfere with website security.
Upload malicious software or harmful code.
Violate the rights of other users.
Submit false or misleading information.

Violation of these Terms may result in suspension or termination of access to our services.

10. Disclaimer

Our products and services are provided on an "as available" and "as is" basis.

To the fullest extent permitted by law, Elyra makes no warranties, express or implied, regarding uninterrupted access, error-free operation, or the suitability of products for a particular purpose.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Elyra shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.

Our total liability shall not exceed the amount paid by the customer for the affected order.

12. Privacy

Your privacy is important to us.

Personal information submitted through our website is handled in accordance with our Privacy Policy and applicable data protection laws.

13. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Any changes become effective immediately upon publication on this website.

Customers are encouraged to review these Terms periodically.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of Canada, without regard to conflict of law principles.

15. Contact Information

If you have any questions regarding these Terms of Service, please contact us: